Good questions

Frequently asked questions

Straight answers to what people ask us most about transmission work. Where the answer depends on your vehicle or on terms we confirm job by job, we’ll say so. Just give us a call.

Repairs & rebuilds

Should I rebuild, replace, or put in a used transmission?

It depends on what failed, the vehicle’s mileage, and what you plan to do with it. Sometimes the problem is a sensor, a solenoid or a valve body, and the transmission doesn’t need to come out at all. When it does, a rebuild on our bench replaces the worn parts and fixes the cause of the failure. A used unit can make sense on an older vehicle or a tight budget. We’ll explain the options for your vehicle and let you choose.

How do you figure out what’s wrong?

We start by asking what the vehicle is doing and when. Then we check the fluid, read any stored codes and drive it when it’s safe to. If the transmission has to come apart, we tear it down and look at the parts. We tell you what we found and what it will take before any repair starts.

Can you give me a price over the phone?

We’re glad to talk it through, but an honest quote depends on what’s actually wrong. A slipping transmission might need a fluid service, a part, or a full rebuild, and those cost very different amounts. Tell us what’s happening through the Diagnosis & Quote form or by phone, and we’ll explain the next step.

Do you sell used or core transmissions?

Yes. We sell used and core transmissions, and we can install a used unit if that’s the best fit for your vehicle. Call (828) 855-3444 with the year, make, model and engine, and we’ll tell you what’s available.

Vehicles & transmissions

Do you work on imports as well as domestic vehicles?

Yes. We work on import and domestic vehicles, including GM, Ford, Chrysler/Ram, Toyota, Honda, Nissan, Subaru and more. If you’re not sure about your vehicle, call and ask.

Do you work on CVTs?

Yes. We diagnose and repair CVTs (continuously variable transmissions). One honest note: parts for some CVTs can be hard to find, which can affect both the options and the timeline. We’ll tell you what we find before you commit to anything.

Do you work on manual transmissions and clutches?

Yes. We repair and rebuild manual (standard) transmissions and replace clutches, including the pressure plate and throw-out bearing.

Do you work on 4WD, transfer cases and differentials?

Yes. We repair transfer cases, differentials and 4WD engagement problems on trucks and SUVs, including ones that tow and haul every day.

Timing & updates

How long does a transmission rebuild take?

It depends mostly on parts. Some parts arrive quickly and some take time to source, especially for less common or newer units. We’ll give you our best estimate once we know what the transmission needs, and we’ll tell you if the timeline changes.

How do I get an update on my vehicle?

Send a status update request online with your name, phone number and vehicle, and we’ll call or text you back. You can also call the shop during business hours.

Warranty, towing & payment

Do your repairs come with a warranty?

Rebuilds come with written warranty terms you get before the work starts. Coverage depends on the unit and the type of repair, so ask us about coverage for your transmission when we quote the job.

My vehicle isn’t drivable. Can you tow it?

Our shop runs its own wrecker. Call (828) 855-3444 before you try to drive it, and ask about towing, including the distance and whether towing is included with rebuild work. We’ll tell you what applies to your situation.

What forms of payment do you accept?

Please call (828) 855-3444 to confirm accepted payment methods before you pick up your vehicle.

Visiting the shop

Where are you, and what are your hours?

We’re at 934 18th St Dr NE, Hickory, NC 28601, on the northeast side of Hickory. We’re open Monday through Friday, 9 AM to 6 PM, and closed Saturday and Sunday. Calling ahead at (828) 855-3444 is the best way to plan a drop-off.

Do you speak Spanish? / ¿Hablan español?

Yes. Sí, se habla español. Call the shop and we’ll help you in English or Spanish.

Still have a question?

Call the shop or tell us what your vehicle is doing. We’re happy to talk it through before you bring it in, in English or Spanish.